Intake & Assessment Officer (Identified)

Strong Women Talking – Marigurim Mubi Yangu Aboriginal & Torres Strait Islanders Corporation

Job description/overview

Indigenous Job Match (IJM) is proud to support Strong Women Talking in recruiting for a culturally grounded Intake & Assessment Officer. This is more than an admin role — this is a culturally sacred entry point for women seeking healing and safety. 

As Intake & Assessment Officer, you’ll:

• Gently guide women through SWT’s intake and eligibility process
• Provide trauma-informed assessments and brief solution-focused support
• Link women to services and refer when needed
• Maintain accurate records and data entry in the client management system
• Support healing-based group programs and assist with welcome packs
• Represent SWT’s values of respect, cultural safety, and sisterhood in every interaction 

This role is for you if you: 

• Are an Aboriginal and/or Torres Strait Islander woman
• Have experience or understanding of family and domestic violence
• Are grounded in community and can sit in safety with women experiencing trauma
• Can hold professional boundaries while being culturally responsive
• Are confident with phone-based support, intake systems, and note-taking
• Understand the importance of women’s business and culturally safe support systems 

Mandatory Requirements 

• Identify as Aboriginal and/or Torres Strait Islander
• Identify as Female, as this is a women’s business role
• Hold or be willing to obtain a Blue Card and National Police Check 

Applicants will be evaluated based on the following criteria:

1. Identified Status – Must identify as an Aboriginal and/or Torres Strait Islander woman (requirement under s25 and s104 of the QLD Anti-Discrimination Act and s8(1) of the Racial Discrimination Act).
2. Cultural Understanding – Demonstrated knowledge and respect for Aboriginal and Torres Strait Islander cultures, with a strong understanding of women’s business, cultural protocols, and trauma-informed support practices.
3. Client Engagement – Experience or capacity to engage sensitively and appropriately with Aboriginal and Torres Strait Islander women impacted by gendered violence, including through yarning and culturally safe communication.
4. Administrative Skills – Ability to manage client intake processes, maintain accurate records, manage waitlists, and use client management systems confidently.
5. Community Connection – Local knowledge and/or lived experience within community, with strong cultural ties and a commitment to walking alongside women on their healing journeys.
6. Professionalism & Confidentiality – Capacity to manage sensitive information with discretion, work as part of a close team, and uphold the values of Strong Women Talking in all interactions.
7. Desirable – Experience in community services, domestic violence support, or healing-based programs. Ability to work independently and meet deadlines.

Selection process

Indigenous Job Match will make contact with each candidate that submits their interest in the role to discuss their experience and the role. A cover letter is not necessary as we will have a yarn about your application. 

Shortlisted applicants will be invited to participate in a panel interview conducted in a culturally safe, conversational format.

Where appropriate, yarning circles or reference conversations may be used to ensure the applicant aligns with Strong Women Talking’s values of cultural integrity, healing, and community accountability.
 

word document Intake & Assessment Officer (Identified) September 2025 (62.13 KB)