Making a complaint

If you think there is a problem at a corporation the first step is check what the corporation's rule book says about the matter.

You should then talk to the corporation or if your concern is serious you should put it in writing. When you do either of these:

  • be clear about what the problem is
  • explain what you want the corporation to do
  • ask for a response within a reasonable time
  • be polite
  • keep a record—what happened, the date and the name of the person you spoke to, or a copy of any letters or emails you sent.

If you aren't happy with the corporation's response you could consider lodging a formal complaint about the matter with the Registrar's office.

More information

Fact sheet—Handling complaints

Fact sheet—Making a complaint about a corporation

Policy statement 02: Complaints involving corporations