Client support officer

JOB ADVERTISEMENT
Queensland Indigenous Family Violence Legal Service (QIFVLS) Aboriginal Corporation

QIFVLS is a community-based family violence prevention legal service that offers legal aid, practical support and case-work services to Aboriginal and Torres Strait Islander victims and survivors of domestic violence and sexual assault.

Closing date: 

1pm, 15 March 2015

Location: 

Townsville
Queensland

Job category: 

  • Project officer roles

Type of vacancy: 

Full time
Ongoing

Salary and conditions: 

$42,000−$52,000

Social, Community, Home Care and Disability Services Industry (SCHCADS) Award 2010
Level 1 – Level 3

Job description/overview: 

QIFVLS is a community-based family violence prevention legal service that offers legal aid, practical support and case-work services to Aboriginal and Torres Strait Islander victims and survivors of domestic violence and sexual assault.

The role of the client support officer  is to:

  • assist legal staff in providing a service that is culturally sensitive and responsive to the needs of clients.
  • liaise with clients and the solicitor in the provision of casework support, legal documentation and referrals, as required
  • complete and arrange file management duties in support of legal staff to enable them to focus on delivering legal services
  • ensure that relevant records and files are maintained to a high standard and that client confidentiality is maintained at all time
  • network and liaise with relevant community organisations, individuals, men’s and women’s groups, legal service providers, government departments, community justice groups and other relevant organisations enabling QIFVLS to promote and target service delivery effectively and appropriately
  • contribute and assist in developing culturally appropriate resources and promotional materials including brochures, posters and newsletters targeted at Aboriginal and Torres Strait Islander community members and also service providers
  • participate and assist in the facilitation of community legal education sessions to be conducted in communities and develop culturally appropriate methods and tools in order to facilitate and deliver community legal education as require
  • organise and present community education sessions, using approved materials and presentations
  • attend court and assist the solicitor in obtaining detailed instructions, both oral and written from clients, as directed by the solicitor.

This position is an Aboriginal and Torres Strait Islander identified position in accordance with sections 25, 104, 105 of the Anti-discrimination Act 1991

Contact person and how to apply: 

Applications should be submitted either by post to:

Ms Nicole Dent, HR Practice Manager
QIFVLS
PO Box 4628
CAIRNS QLD 4870

or emailed to Ms Nicole Dent at ndent@qifvls.com.au 

Please phone Nicole Dent on (07) 4045 7500 for further information about the position.

More information: 


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